Last Updated: October 2025
At FIMA Instruments, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our services, or communicate with us.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Information: Name, company name, email, phone number, WhatsApp number, billing/shipping address.
- Business Information: Order requirements, company details, service interests (OEM, bulk orders, ready-made kits).
- Technical Information: IP address, browser type, device details, and website usage data.
- Payment Information: Collected securely via trusted payment gateways (we do not store credit card details).
2. How We Use Your Information
Your data is used for the following purposes:
- To respond to inquiries, quotations, and service requests.
- To process and deliver bulk orders, OEM/private label manufacturing, or ready-made kits.
- To communicate updates on orders, products, exhibitions, or promotions.
- To improve our website, customer service, and marketing campaigns.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information. Your data may only be shared with:
- Internal teams for order processing and customer support.
- Trusted logistics partners for shipping and delivery.
- Technology providers (hosting, payment processing, CRM, Meta/Google Ads) under strict confidentiality agreements.
- Regulatory authorities if required by law.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission (SSL).
- Restricted data access to authorized staff.
- Secure storage and regular security audits.
However, no online platform can guarantee 100% security, and you acknowledge that data transmission is at your own risk.
5. Data Retention
We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.
6. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of the data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt-out of marketing communications at any time.
To exercise your rights, contact us at privacy@fimainstruments.com.
7. Cookies & Tracking
Our website uses cookies and tracking technologies to improve your browsing experience, analyze traffic, and run targeted advertising. You can manage cookie preferences through your browser settings.
8. International Data Transfers
As FIMA Instruments operates globally with offices in Pakistan and the UAE, your data may be transferred and processed across these regions under applicable data protection laws.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The updated version will always be posted on our website with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📍 FIMA Instruments UAE Office
Dubai, United Arab Emirates
📍 FIMA Instruments Pakistan HQ
Sialkot, Pakistan
📧 Email: privacy@fimainstruments.com
📞 Phone: +971